Return & Refund Policy

At Norgrave, your satisfaction matters. If you're not happy with your order, here's exactly how returns and refunds work.

30-Day Return Window

You may request a return within 30 days of your delivery date. To be eligible, items must be unused, in the same condition you received them, and in the original packaging with all accessories.

How to Start a Return

Email us at info@norgrave.com with your order number and the reason for the return. We'll reply within 1 business day with return instructions and the return address. Please do not ship items back before receiving instructions.

Return Shipping Costs

For standard returns (change of mind, no longer needed), the customer is responsible for return shipping costs, and original shipping charges are non-refundable. If your item arrives damaged, defective, or you received the wrong product, Norgrave covers all return shipping and sends a free replacement or full refund.

Damaged, Defective, or Wrong Items

If your order arrives damaged or defective, or you received the wrong item, contact us within 30 days at info@norgrave.com with photos. We'll make it right at no cost to you.

Refund Method & Timing

Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the refund.

Non-Returnable Items

Gift cards and clearance/final-sale items are non-returnable. Any other non-returnable items are noted on the product page.

Cancellations

You may cancel an order for a full refund any time before it ships (typically within 24 hours of ordering) by emailing info@norgrave.com. Once shipped, our standard return policy applies.

Restocking Fee

Norgrave does not charge a restocking fee.

Contact

Questions about a return? Email info@norgrave.com or call (612) 450-1907, Monday–Friday, 9:00 AM–5:00 PM Central. Norgrave, 2277 Highway 36 W, Saint Paul, MN 55113, USA.