Refund policy

At Norgrave, your satisfaction matters. If you're not happy with your order, here's exactly how returns and refunds work.

30-Day Return Window — You may request a return within 30 days of your delivery date. Items must be unused, in the same condition you received them, and in the original packaging with all accessories.

How to Start a Return (Cancellation Period) — Email info@norgrave.com with your order number within 30 days of delivery. We reply within 1 business day with return instructions. You may also cancel an order for a full refund any time before it ships (typically within 24 hours of ordering).

Return Shipping Costs — For standard returns (change of mind), the customer pays return shipping and original shipping is non-refundable. If your item is damaged, defective, or wrong, Norgrave pays all return shipping and sends a free replacement or full refund.

Damaged, Defective, or Wrong Items — Contact us within 30 days at info@norgrave.com with photos and we'll make it right at no cost to you.

Refund Method & Processing Time — After we receive and inspect your return, approved refunds are issued to your original payment method within 3–7 business days. Your bank may need extra time to post it.

Non-Returnable Items — Gift cards and clearance/final-sale items are non-returnable. Any others are noted on the product page. Norgrave charges no restocking fee.

Contact — info@norgrave.com 

· (612) 450-1907

· Mon–Fri 9 AM–5 PM Central

· Norgrave, 2277 Highway 36 W, Saint Paul, MN 55113, USA.